Some players have reported that they're experiencing difficulty connecting to the app and can't use the much-anticipated face scan feature. Below is 2K Games' official statement concerning the solution to the "failed to log into 2K Sports" error message for the MT 2K23 companion app.
Unfortunately, there is no known fix for this issue at the time of this writing. Nevertheless, NBA 2K23 developer Visual Concepts and publisher 2K is now officially acknowledging the "failed to login to 2K Sports" problem that keeps happening with the MyNBA2K23 app and said that a fix is being worked on.
on Twitter, the account @NBA2K posted that, prior to signing in to the MyNBA2K23 application, users should have logged into their PC or console accounts first. This means that you will be able to access the app if you have the active NBA 2K23 save file on PlayStation, Xbox, Nintendo Switch, or Steam prior to synchronizing your account with the application. However, the fact that a small percentage of users are not able to use the app.
The moment is now, everyone affected by this issue won't have the ability to use the feature to scan faces and redeem the Locker Room codes through the app. We'll update this article once Visual Concepts and 2K have issued a fix to the "failed to log in at 2K Sports" problem.
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