I have experienced that live chat is a digital channel that records everything. This is a good insight for your business because it can help you improve your services, content strategy, and website. Also, it is very easy to recognize any issue in the chat because it is in text format. The best customer service solutions are the ones that are resolved right then and there. But if we compare it to telephone support, it is much harder to solve your client’s issue at the very moment. Which way do you think is the best for communication?